Managed Service
Comprehensive IT Operations Support
We provide end-to-end IT management services that ensure the reliability, efficiency, and security of your systems—allowing your team to focus on core business growth.
Our Service
Managed Maintenance
A structured approach that involves routine monitoring, configuration adjustments, firmware upgrades, and system checks to reduce operational disruptions and maintain consistent system reliability and efficiency over time.
What We Offer
Onsite/Remote Day to Day Operation
Regular IT support conducted either onsite or remotely to maintain seamless business operations.
Pysical Checking Devices
Manual inspection of hardware to ensure optimal performance and prevent physical faults.
Check Performance and Utilization
Monitoring system performance metrics and resource usage for efficiency and early issue detection.
Troubleshoot Connection, Configuration, Policy Rules
Identify and resolve issues related to network connectivity, device setup, and security policies.
Backup Configuration
Securely back up system settings and configurations to prevent data loss during failures or upgrades.
Solution Recommendations
Provide actionable insights and improvement suggestions tailored to your IT infrastructure.
Problem Solving Consultation
Expert consulting sessions to resolve existing IT challenges and improve system health.
Upgrade/Downgrade Firmware with Active Problem Escalation to Principal
System firmware adjustments with timely escalation to vendor-level support when necessary.
Device Guarantee
Assurance that supported devices are maintained under service guarantee and best practices.
Reconfigure Policy/Rules Adjustment
Modify and optimize security policies or network rules to align with business needs and compliance requirements.
Report and Documentation
Provide a complete report detailing all maintenance actions, findings, and recommendations.
Frequently asked questions
Our Managed Services cover day-to-day operations (onsite or remote), device health checks, troubleshooting, performance monitoring, backup and configuration, policy adjustments, and escalation support to device principals if needed.
8x5 support means assistance is available Monday to Friday during standard working hours.
24x7 support includes weekends and public holidays, ensuring your systems are covered at all times.
No, we provide monitoring and management tools as part of our service package. However, integration with your existing tools can be discussed during the onboarding process.
For clients with 24x7 support, we provide active monitoring and on-call engineers to address emergencies promptly, including escalation to principals when required.
We offer detailed documentation including daily/weekly/monthly reports, change logs, incident summaries, and health check reports for transparency and auditing purposes.
Yes, we accommodate custom firmware upgrades/downgrades and tailor policy rule configurations to suit your business and security needs.
We perform regular backup of device configurations based on your policy—either scheduled or on demand—to ensure quick recovery in case of device failure.
We escalate complex issues directly to the vendor's support (principal) on your behalf and provide regular updates throughout the resolution process.
Yes, we utilize encrypted communication channels, VPNs, and secure remote desktop protocols to ensure all remote access sessions are safe and comply with your internal policies.
Support requests can be initiated via our ticketing system, email, phone, or directly through your assigned technical account manager, depending on your service level agreement.
Contact Us
Get in Touch With Our Team
Have questions or need assistance? Our experts are ready to help you find the right IT solutions for your business. Contact us today and let’s start building your digital infrastructure together.